Frequently Asked Questions
Get clarity on diagnostics, turnaround expectations, warranties, and how GPU Doctor protects your hardware throughout the process.
- What does diagnosis cost?
- Nothing. Diagnosis is free: intake testing, power rail probing, and a written fault report with photos and measurements. You get a quote before any paid work begins, and if you decline it there is no fee.
- How long do repairs take?
- Diagnosis comes first, then the quote. How long the repair itself takes depends on the fault and on the parts it needs, so rather than promise a date we show your device's stage live on the queue page and message you at each step.
- What warranty is included?
- Every repair ships with a free 2-day workmanship warranty covering the repaired fault. Paid standard extensions cover that same fault for 5, 10, 30 or 90 days, and extended cover runs up to a full year on every fault on the card.
- How do I track progress and approvals?
- Sign in at portal.gpudoctor.com to view milestones, invoices, and courier scans. The portal stores timestamps, photos, and technician notes so your rights stay documented.
- Do you handle shipping and insurance?
- Yes. We generate prepaid, insured labels for inbound and outbound shipments. If you use your own carrier, upload the tracking number so we can monitor delivery and add it to your records.
- Can I bundle maintenance or refurbishment?
- Absolutely. Add thermal paste or pad refreshes, scheduled maintenance plans, or the GPU Doctor Certified inspection during approval. Bundles appear on your invoice for tax and resale documentation.