Frequently Asked Questions
Short answers on diagnosis, repair time, warranty, tracking, shipping and extras. The full rules are in the policies.
- What does diagnosis cost?
- The diagnosis is part of the repair price, which each card's services page shows before you book and which is fixed on your ticket when we receive the device. Cancelling before diagnosis starts costs nothing. Once it has started, you pay the diagnostic fee, 20% of the repair price, and a card that cannot be repaired costs 30%. The Repair Terms set this out.
- How long do repairs take?
- Diagnosis comes first, then the quote. How long the repair itself takes depends on the fault and on the parts it needs, so rather than promise a date we show your device's stage live on the queue page and message you at each step.
- What warranty is included?
- Every repair includes 2 days of warranty on the repaired fault. Paid standard extensions cover that same fault for 5, 10, 30 or 90 days, and extended cover runs up to a full year on every fault on the card.
- How do I track progress and approvals?
- Sign in and open your dashboard to see each device's stage, its invoices and its warranty. You also get updates on the channels you chose when booking: email, WhatsApp or SMS.
- Do you handle shipping and insurance?
- Drop the device at the workshop, or book a courier pickup anywhere in Lebanon. From abroad, mail it in: book first, send only the card, and send us the tracking number within 24 hours. You pay shipping both ways and any customs, and the device returns insured once the invoice is paid. Shipping & mail-in has the steps.
- Can I bundle maintenance or refurbishment?
- Yes. Thermal paste is replaced free with any repair, and thermal pads and the other extras can be added on the card's services page when you book. Each one appears as its own line on your invoice.