Shipping & mail-in

Every shop order and every repair is handled from our workshop in Lebanon:

Prices are in US dollars. Delivery is charged separately from the products, at the rates below, and the total you confirm at checkout is what you pay.

In-stock items leave the workshop within 1–2 business days of the order being confirmed and are delivered by our local courier, Wakilni. Cash on delivery is available anywhere in Lebanon.

Any country outside Lebanon costs a flat $40 per parcel, whatever the order total; there is no free-shipping threshold abroad. Parcels travel by LibanPost, and you receive the tracking number when the parcel leaves.

Customs duties, import taxes and brokerage fees in your country are set by its authorities and paid by you on delivery. If a parcel is refused or left uncollected, its return to us and any charges on it are deducted from your refund.

We can only trace a parcel we know about. Every mail-in repair, from Lebanon or abroad, follows these steps:

1. 1Book first.Submit a repair request and wait for our approval message. Do not ship before you have it.
2. 2Send only what needs repairing.A graphics card or board travels on its own, with no PC, cables or accessories. A laptop travels with its charger and a console with its power cable. Send nothing else unless we ask for it.
3. 3Pack it to survive a drop.An anti-static bag, at least 5 cm of padding on every side and a rigid box. Put a note with your name and the device model inside.
4. 4Declare it as a repair (parcels from abroad).Describe the contents truthfully on the customs form, naming the device: for example “Defective graphics card sent for repair, to be returned to sender”.
5. 5Send us the tracking number within 24 hours.Email info@gpudoctor.com or WhatsApp +961 76 941 100 with your name, the device model, the carrier and the tracking number. We follow the parcel from then on and confirm when it arrives.

• You pay for the shipment to us, and any duties, taxes or fees charged when it enters Lebanon.
• The return shipment is quoted at the courier's rate and added to your invoice. The device leaves insured once the invoice is paid.
• Duties or taxes your own country charges on the returning device are yours.
• The same applies to a device sent back to us under warranty.

Check every parcel when it arrives. If it is damaged, photograph the box and the contents before unpacking further and tell us within 48 hours. For parcels we sent, we file the claim with the carrier. For a parcel you sent to us, the claim is between you and your carrier; we note its condition on arrival and share it with you for the claim.

Returns are covered in Returns & refunds, repair fees and collection in the Repair Terms, and orders in the Terms of Sale.

We may update this policy when our services or the law change. The effective date at the top shows when our policies last changed; an order, repair or plan keeps the terms that applied when you placed the order, opened the ticket or bought the plan.

Questions: info@gpudoctor.com or WhatsApp +961 76 941 100. By post: GPU Doctor, Al Mada 1 St, Bloc I Bldg, Right GF, Tilal Ain Saadeh, Metn 1202, Lebanon.