Returns & refunds

Product purchases in original condition can be returned within 30 days for a full refund. There is no restocking fee. Customers pay return shipping costs.

Return window

30 days.

Condition

Original condition, with all accessories and no physical damage.

Proof of purchase

Include your order number or invoice.

Refund

Full refund with no restocking fee.

Return shipping

Customers pay return shipping costs, except for defective or wrong items.

Defective or wrong item

If an item arrives defective or we sent the wrong item, we replace it at no cost to you.

The 30 days are counted from the day the order is delivered to you.

• Email info@gpudoctor.com or WhatsApp +961 76 941 100 with your order number and what you are returning, within the 30 days.
• We confirm the return and tell you where to send or bring the item. Do not send it unannounced.
• Pack it in its original box with every accessory, as the packing step in Shipping & mail-in describes, with your order number inside. In Lebanon you can drop it at the workshop or send it by courier; from abroad, ship it to the address we confirm, declare it on the customs form as a returned purchase, and send us the tracking number.
• We inspect the item when it arrives and refund you once it meets the conditions above.

If an item arrives defective, or we sent the wrong item, tell us within 30 days of delivery. We replace it at no cost to you, including the shipping both ways. If no replacement is available, we refund it in full.

Damage caused in transit is reported within 48 hours of delivery, as set out in Shipping & mail-in.

Repair work is a service, so it is not returned. If a repaired fault comes back, that is a warranty claim, and a covered fault is repaired again at no charge.

• A device that could not be repaired is billed 30% of the repair price, not the full price.
• A repair cancelled before diagnosis starts costs nothing beyond a courier fee already incurred; once diagnosis has started, the 20% diagnostic fee.
• If you paid more than the final invoice, the difference is refunded.
• If we miss the committed turnaround of an Expedited or Critical repair, the urgency surcharge is waived, and refunded if you already paid it.

The full rules are in the Repair Terms.

Boardview plans are prepaid digital access that starts as soon as the payment is confirmed, so a plan is not refunded once it is active. The Free plan is there to try the viewer before paying.

We refund, or extend your plan by the time lost, when:

• you were charged twice, or charged the wrong amount;
• a fault on our side kept you from using a paid plan.

An upgrade credits the time left on your current plan against the new term, up to the price of that term; the checkout shows the credit before you pay. See the Boardview Terms.

A board pass opens one board for one account for the number of days shown when you buy it. If the board will not open, we refund the pass in full. Once the board has opened, the pass is not refundable. Contact us within the pass period.

Refunds are paid in US dollars, by the method you paid with where possible: bank transfer to a bank transfer, Whish to Whish. Cash-on-delivery orders are refunded by bank transfer or Whish transfer, to the account you give us.

We may update this policy when our services or the law change. The effective date at the top shows when our policies last changed; an order, repair or plan keeps the terms that applied when you placed the order, opened the ticket or bought the plan.

Questions: info@gpudoctor.com or WhatsApp +961 76 941 100. By post: GPU Doctor, Al Mada 1 St, Bloc I Bldg, Right GF, Tilal Ain Saadeh, Metn 1202, Lebanon.