Repair Terms
These terms apply to every device you leave with us for diagnosis, repair or maintenance, whether you drop it off, send a courier or mail it in. You accept them when you submit a repair request or hand over a device.
1Booking and intake
Book online through a repair request, or bring the device to the workshop. At intake we record the device, its serial number, its visible condition and anything that came with it.
- You confirm that you own the device, or that its owner has authorised you to have it repaired.
- Tell us about earlier repairs, modifications, liquid exposure and anything else you know about the fault. Hidden history makes diagnosis slower and can change the price.
- For a graphics card or a board, leave or send the faulty part only. We are not responsible for accessories, cables or systems left with it.
2Price and approval
The repair price for each card model is published on its services page before you book, and it is fixed on your ticket when the ticket is opened. Laptops, motherboards, consoles and other devices without a published price are quoted after the diagnosis, and that quote becomes the repair price on your ticket once you approve it. Later changes to our prices do not change a ticket that is already open. The diagnosis is part of the repair price.
If the diagnosis finds damage that needs work beyond the quote, such as extra parts or a surcharge for burn or liquid damage, we document it and tell you the added cost first. Nothing beyond the quote is charged without your approval. Urgency, extra services and an extended warranty are added only when you choose them.
3What you pay for each outcome
| Outcome | You pay |
|---|---|
| Device fixed | The quoted price |
| Cancelled by you before diagnosis starts | Nothing |
| Cancelled by you once diagnosis has started | 20% (diagnostic fee) |
| Not repairable: no fault can be confirmed, the damage is too severe to repair, or the repair would cost more than the device is worth | 30% |
Percentages are of the repair price on your ticket, rounded up to the next $5; for a card with a published price, each model's figures are shown on its services page. Your dashboard shows when diagnosis starts. Courier and shipping costs are charged in every case, as quoted.
A device that has been repaired before, by us outside its warranty or by anyone else, carries a previous-repair fee of 25% of the repair price when it is fixed: earlier work makes both the diagnosis and the repair harder.
4Turnaround and urgency
Standard repairs are worked on in queue order. The waiting time shown on the site and on the queue page is an estimate, not a commitment.
Expedited and Critical repairs carry a surcharge (currently +10% and +20% of the repair price) and a committed turnaround (currently 6–8 days and 1–2 days). The figures on your quote are the ones that apply. If we miss the committed turnaround, the urgency surcharge is waived and the device goes to the front of the queue for its urgency level. Time spent waiting for your reply or approval is not counted.
5Parts and workmanship
- We use new parts, or tested used parts where that is what the repair calls for, and they are listed on your invoice.
- Thermal paste is replaced free with any repair.
- Parts we replace become our property unless you ask for them back before the repair.
- Opening a device can break the manufacturer's warranty seals. If the manufacturer's warranty matters to you, check with them before you book.
6Risks of repair
Component-level repair means heat, disassembly and work on damaged circuits. A board that is already badly damaged can fail further during diagnosis or repair, and some faults only show themselves once another is fixed. We tell you as soon as anything like that happens.
- We are not responsible for faults that were present before the device reached us and were not part of the repair.
- Small cosmetic marks from opening the device, such as thermal pad or paste residue, can occur.
- Back up any data before handing over a laptop, console or other device that stores it. Repairs can require resetting or reflashing, and we are not responsible for lost data or software.
7Payment and collection
The invoice is paid before the device leaves the workshop, whether you collect it, we deliver it or we ship it. We let you know as soon as the device is ready, or as soon as a quote is declined or a device cannot be repaired. Pay in cash at the workshop, or by bank transfer or Whish Money before we deliver or ship; we send the transfer details with the invoice.
8Storage and uncollected devices
| From our first notice | Storage |
|---|---|
| Days 1 to 90 | Free |
| Days 91 to 180 | $10 per started month |
| After day 180 | Abandoned |
9Liability
Our liability for a repair is limited to the amount you paid for it, and we are not liable for indirect losses such as lost income, lost data or the cost of a replacement while the device is with us. Nothing in these terms limits liability that Lebanese law does not allow to be limited, including for fraud or gross fault.
11Changes and questions
We may update this document when our services or the law change. The effective date at the top shows when our policies last changed; an order, repair or plan keeps the terms that applied when you placed the order, opened the ticket or bought the plan.
Questions: info@gpudoctor.com or WhatsApp +961 76 941 100. By post: GPU Doctor, Al Mada 1 St, Bloc I Bldg, Right GF, Tilal Ain Saadeh, Metn 1202, Lebanon.