Warranty
What we guarantee after a repair and on what we sell, what is not covered, and how to make a claim.
1Repairs: 2 days included
Every device we repair comes with 2 days of free warranty on the repaired fault. It starts the day after you collect the device or it is delivered to you, counted in Lebanon time.
2Extending repair cover
You can choose an extension on the card's services page when you book, or ask us for one once the repair is confirmed, when you collect the device, or within 2 days of collection or delivery. Prices are a share of your card's market value, rounded to the nearest $5; each model's services page shows them in dollars.
| Standard: the repaired fault | Price |
|---|---|
| 5 days | 3% of market value |
| 10 days | 5% of market value |
| 30 days | 10% of market value |
| 90 days | 20% of market value |
| Extended: any fault on the device | Price |
|---|---|
| 5 days | 5% of market value |
| 10 days | 7.5% of market value |
| 30 days | 15% of market value |
| 90 days | 25% of market value |
| 1 year | 50% of market value |
3What the cover means
- Standard cover applies when the fault we repaired comes back: the same symptom, from the same circuit.
- Extended cover applies to any hardware fault on the device during the period, within the exclusions below.
- A covered fault is repaired again at no charge for labour or parts.
- Getting the device to us and back is not covered; it follows Shipping & mail-in, as for any repair.
4What is not covered
No warranty covers:
- Physical damage after the repair: cracks, bending, burns, holes, deep scratches, drops, liquid and corrosion.
- Damage from power surges, faulty power supplies, improper installation or incompatible system components.
- Overclocking, voltage changes or firmware changes beyond the manufacturer's specifications.
- A device opened, modified or repaired by anyone else after our repair, or with our seal broken.
- Catastrophic failures that cannot be repaired, such as a dead GPU core, a damaged memory controller or a fatal short on a critical power rail.
- Damage so extensive that the parts alone would cost more than half the card's standard repair price, for example several failed memory chips or controllers at once.
- Cosmetic wear, and software, driver or data problems.
If a fault we examine under a claim turns out not to be covered, we tell you why and you can approve a normal quote or take the device back.
5Shop products
- New products carry the manufacturer's warranty. We handle the claim with the manufacturer or distributor for you; its length and terms are the manufacturer's.
- Used products carry 7 days of warranty from delivery, or a longer period when one is stated on the product page or your order. It covers a fault that appears in that time; damage after delivery and the other exclusions above are not covered. An item that is faulty on arrival is replaced under Returns & refunds.
- An item that arrives defective, or a wrong item, is replaced at no cost under Returns & refunds.
6Making a claim
- Repairs: sign in, open the device in your dashboard and choose Claim warranty, or contact us with your ticket number.
- Shop products: contact us with your order number and a short description or video of the fault.
We confirm whether the claim falls under the warranty, then you bring or send the device to us. A claim must reach us before the cover ends; the device can arrive after that if we agreed the claim in time.
8Changes and questions
We may update this policy when our services or the law change. The effective date at the top shows when our policies last changed; an order, repair or plan keeps the terms that applied when you placed the order, opened the ticket or bought the plan.
Questions: info@gpudoctor.com or WhatsApp +961 76 941 100. By post: GPU Doctor, Al Mada 1 St, Bloc I Bldg, Right GF, Tilal Ain Saadeh, Metn 1202, Lebanon.