Privacy Policy

GPU Doctor, Al Mada 1 St, Bloc I Bldg, Right GF, Tilal Ain Saadeh, Metn 1202, Lebanon, decides how your data is used. We are based in Lebanon and follow Law No. 81 of 2018 on electronic transactions and personal data. Contact: info@gpudoctor.com.

Account

Name, email address, phone number and password, or the name and email Google shares if you sign in with Google. Passwords are stored only in hashed form by our sign-in provider.

Repairs

The device, its serial number, the fault you describe, photos, earlier repairs, our diagnosis and measurements, the parts used, your invoices and payments, delivery addresses and the channels you want updates on.

Shop orders

Contact details, delivery and billing addresses, what you ordered, the payment method and its status, and the network address an order came from.

Boardview

Your plan, its payments and invoices, and which boards you open and when, to apply plan limits.

Messages

What you send us by email, WhatsApp, SMS or phone, and the verification codes we send you.

Usage

How the site is used, in general terms, to improve it and to prevent abuse.

• To provide what you asked for: repair your device, deliver your order, open your plan, and send the updates and invoices that go with them.
• To meet legal duties: keep accounting and tax records, and answer lawful requests from authorities.
• To protect the service: verify accounts, stop fraud and abuse, and enforce plan and order limits.
• To ask for a review: after a repair, we may send you one message asking you to review us on Google, at most once every 180 days unless you ask us not to.
• To improve it: understand which pages and features work, and fix what does not.

We use service providers who handle data only on our instructions:

Hosting and data

Vercel (website hosting), Supabase (database, sign-in and files), Amazon Web Services (file storage).

Email

Resend and ZeptoMail (account and order emails), Zoho (our mailbox).

Messaging

Meta (WhatsApp), Infobip (SMS) and Telegram, for verification codes sent to your phone number; Meta and Infobip also for the updates you choose; Telegram also for the alerts our own team receives about new orders and requests.

Sign-in and maps

Google, when you sign in with Google or view the map on our location pages.

Payments

Whish Money and our bank, for the payments you make through them.

Delivery

Wakilni in Lebanon and LibanPost abroad receive your name, phone and address to deliver parcels.

We also disclose data when the law requires it, or to protect our rights or someone's safety. Some of these providers store data outside Lebanon, including in the European Union and the United States.

• Invoices, payments, orders and repair records: for as long as the law requires records of business dealings to be kept.
• Account details: while your account is open. When it is closed we delete or anonymise them, apart from what the records above require.
• Messages and usage data: only as long as they are useful for the purposes above.

You can ask us to:

• tell you what data we hold about you, and give you a copy;
• correct data that is wrong or incomplete;
• delete data we no longer need or have no duty to keep;
• stop using your data for a purpose you object to, where we have no overriding reason to continue.

Email info@gpudoctor.com from the address on your account, or tell us how to confirm it is you. We answer within 30 days. You can also complain to the Lebanese authorities responsible for personal data.

We serve customers in many countries, but we are established in Lebanon, not in the European Union, and our handling of personal data is not yet fully aligned with the EU General Data Protection Regulation (GDPR). We nonetheless give everyone, wherever they live, the rights listed above, and we answer every request about personal data.

We use cookies and similar storage in your browser to keep you signed in, remember your cart, theme, builds and viewer settings, and for the other purposes described in this policy. We use no advertising cookies. You can clear them in your browser settings; signing in needs them.

The site runs over encrypted connections, access to customer data is limited to the people who need it, and we never receive card numbers, because we do not take card payments on the site. No system is perfectly secure; if a breach affects your data, we will tell you as the law requires.

The site is not meant for children under 16, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it. Purchases need an adult, as set out in the Terms of Service.

We may update this policy when our services or the law change. The effective date at the top shows when our policies last changed; an order, repair or plan keeps the terms that applied when you placed the order, opened the ticket or bought the plan.

Questions: info@gpudoctor.com or WhatsApp +961 76 941 100. By post: GPU Doctor, Al Mada 1 St, Bloc I Bldg, Right GF, Tilal Ain Saadeh, Metn 1202, Lebanon.