Refunds Policy
Product purchases in original condition can be returned within 30 days for a full refund. There is no restocking fee. Customers pay return shipping costs.
Product Sales
This policy applies to product sales. It does not apply to repair fees or boardview subscriptions.
- Return window: 30 days.
- Condition: Original condition, with all accessories and no physical damage.
- Proof of purchase: Include your order number or invoice.
- Refund: Full refund with no restocking fee.
- Return shipping: Customers pay return shipping costs, except for defective or wrong items.
- Defective or wrong item: If an item arrives defective or we sent the wrong item, we replace it at no cost to you.
Repair Services
For repair services, the following refund policy applies:
- Diagnostic Fee: Non-refundable once diagnostic work has begun
- Repair Cancellation: If you cancel before repair begins, you will receive a full refund minus a $10 cancellation processing fee
- Failed Repairs: If we are unable to repair your device, you will receive a full refund of the repair fee (diagnostic fee still applies)
- Unsatisfactory Results: If you are not satisfied with the repair within 7 days of delivery, contact us for a reassessment
Contact Us About a Return
For questions about a product return or refund, email hady.awayda@gmail.com or call +961 76 941 100. You can also visit our contact page.